Refund policy
Product Return and Replacement Policy:
Gummycrush takes pride in making sure the customer gets what he/she sees and sees what he/she expects. Each and every product of ours is comprehensively tested and tried. On grounds of the wrong product delivered, we will take the product back without any questions asked.
We do not take responsibility for refunds if they are of this nature:
● Customer faces allergic reactions.
● Error in the address input.
● Inability to comprehend the product.
● Wrong product ordered.
● Need of the product is no longer there.
To ensure a smooth and efficient return and replacement process, we kindly request that you record an unboxing video of your product upon receipt. This video should clearly show the following:
1. The condition of the packaging upon arrival.
2. The unboxing process, including the removal of all protective materials.
3. The product itself in its entirety, including any damages or defects.
The unboxing video should be submitted along with your return request. This video will help us to quickly assess the condition of the product and determine the appropriate course of action.
Please send these to our customer care at gummycrushwellness@gmail.com
We will arrange an exchange for the product after a thorough investigation.
We may choose to either replace the product or reimburse the customer. In case of reimbursement, the same shall be processed within 14 days of cancellation/refund. The customer shall not bear any charges or fee for cancellation or refund.
